Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item, we will refund you as soon as possible and inform you.

Late refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at peer_burdu@arabmagic.com.

Exchanges

We only replace items if they are defective or damaged on shipping. To send you the same item -send us photos of the damaged items on our email - peer_burdu@arabmagic.com.

Shipping

To return your product, and if you are not sure of our postal address - ask us on our email peer_burdu@arabmagic.com for the exact coordinates to which to return the products. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Feel free to contact us anytime and let us know if you have any questions.